The 2025 State of After-Hours Service Report for Contractors

The #1 Cause of Technician Burnout

45%

of all after-hours calls are non-emergencies that needlessly wake up on-call staff.

These are routine scheduling requests, billing questions, or quote inquiries that could be handled the next business day. Inefficient call filtering leads directly to staff burnout and higher turnover.

The Critical Dispatch Gap

12 Minutes

is the average time it takes a traditional answering service to receive a call, triage it, and dispatch a technician.

In contrast, an AI-powered system can perform the same task in under 60 seconds. This 11-minute gap can be the difference between saving a property and catastrophic damage.

The Financial Leak

$1,500+

is the average monthly revenue lost by service businesses due to missed or fumbled after-hours calls.

This comes from calls sent to voicemail, incorrect information being passed to technicians, or callers giving up after being on hold for too long. It's a silent profit killer.

The Power of One Bad Review

10 Customers

are deterred, on average, by a single 1-star review from a customer whose emergency call was mishandled.

The damage from a failed response lasts far longer than the initial lost job. It actively harms your ability to acquire new customers for years to come.