From Ring to Resolution: The Workflow
Our AI-powered system, delivered through the CallReply platform, ensures every emergency is handled with speed, accuracy, and full transparency.
See Plans & PricingInstant Intake & AI Triage
The moment a call comes in, our AI answers. It's trained to understand the nuances of service requests, instantly determining if it's a true emergency requiring immediate dispatch or a routine inquiry that can be scheduled for later. This crucial first step prevents false alarms and protects your technicians' valuable time.
- No more waking up staff for billing questions.
- Customizable protocols to define what an "emergency" means for you.
- Captures all necessary job details from the caller automatically.
Smart Dispatch & Customer ETA
Once an emergency is confirmed, the system springs into action. It identifies the correct on-call technician based on your schedule and sends them an SMS with all the job details. Simultaneously, it provides the customer with a confirmation and a link to a live map showing the technician's real-time ETA, reducing customer anxiety and follow-up calls.
- Integrates with on-call schedules to always alert the right person.
- Technicians can accept or decline jobs with a simple text reply.
- Live GPS tracking provides peace of mind for your customers.
Resolution Loop & Analytics
The job isn't done until it's documented. Our system logs every call, text, and action. Once the technician marks the job as complete, the loop is closed. All this data flows into your CallReply dashboard, giving you powerful insights into response times, call volume, and team performance, helping you optimize your operations.
- Every interaction is recorded for quality assurance.
- Call summaries and recordings are sent to you automatically.
- Track key metrics to improve profitability and efficiency.
Ready to See It in Action?
This powerful emergency handling feature is available on select CallReply plans. Explore the options to find the right fit for your business.
View CallReply Plans & Pricing